Refund & Return Policy

Last updated: June 2026

At Velaris.pet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and components received with the product.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that:

• Have been used by pets.

• Show signs of wear, damage, or misuse.

• Are returned without their original packaging.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the issue.

We will review your request and, if approved, offer a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is defective.

• The item was damaged during shipping.

• The wrong item was received.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After this period, your order may already be processed or shipped and cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:infovelaris,pet@gmail.com

We are committed to providing a smooth and fair resolution to every customer.

 

Velaris.pet

C/ Baix Llobregat, 9

43700- El vendrell

Tarragona (España)