Shipping Policy

Order Processing

All orders are processed within 2–3 business days after your order has been placed and payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, or holiday seasons, processing times may be slightly extended. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Time

After your order has been processed and dispatched, the estimated delivery time is 7–12 business days.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier performance, customs procedures, weather conditions, and other factors beyond our control.

Total Delivery Time

The estimated total delivery time is:

2–3 business days (processing) + 7–12 business days (shipping)

Estimated total: 9–15 business days

Shipping Destinations

We currently ship to multiple countries worldwide.

Shipping availability may vary depending on your location. If you are unsure whether we ship to your country, please contact us before placing an order.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Carrier delays
• Customs inspections or clearance procedures
• Severe weather conditions
• Public holidays
• Unexpected increases in shipping volume

Velaris shall not be held responsible for delays caused by third-party shipping carriers or circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at infovelaris.pet@gmail.com and we will do our best to assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: infovelaris.pet@gmail.com

Velaris
C/ Baix Llobregat, 9
43700 El Vendrell
Tarragona
Spain